.complaint-page{--cp-ink:#1b1230;--cp-muted:#6f6683;--cp-purple:#77179c;--cp-line:#e7e0ed;color:var(--cp-ink);background:#fff}.complaint-shell{width:min(100% - 3rem,1120px);margin-inline:auto}.complaint-hero{position:relative;overflow:hidden;min-height:410px;padding:clamp(5rem,10vw,8.5rem) 0 clamp(4rem,8vw,6rem);color:#fff;background:linear-gradient(125deg,#241142,#3a1261 54%,#741a83)}.complaint-hero:before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 7% 90%,rgba(235,118,212,.25),transparent 24%),linear-gradient(115deg,transparent 48%,rgba(255,255,255,.06) 48% 49%,transparent 49%)}.complaint-hero__inner{position:relative;z-index:1;max-width:720px}.complaint-kicker{margin:0 0 .8rem;color:#cf72ca;font-size:.72rem;font-weight:800;letter-spacing:.18em;text-transform:uppercase}.complaint-form-section h2,.complaint-help h2,.complaint-hero h1,.complaint-process h2{margin:0;letter-spacing:-.05em;line-height:1.02}.complaint-hero h1{color:#fff;font-size:clamp(2.9rem,6vw,5.3rem)}.complaint-hero h1 span{color:#f09add}.complaint-hero p:not(.complaint-kicker){max-width:610px;margin:1.6rem 0 0;color:rgba(255,255,255,.77);font-size:1.06rem;line-height:1.75}.complaint-hero__link{display:inline-flex;align-items:center;gap:.55rem;margin-top:1.8rem;padding:.75rem 1rem;border-radius:.55rem;color:#fff;background:rgba(255,255,255,.11);font-size:.88rem;font-weight:700;transition:background .2s,transform .2s}.complaint-hero__link:hover{background:rgba(255,255,255,.19);transform:translateY(-2px)}.complaint-help__actions svg,.complaint-hero__link svg,.complaint-submit svg{width:1.1rem}.complaint-hero__shape{position:absolute;right:-4rem;bottom:-7rem;display:flex;gap:1.3rem;transform:rotate(-15deg);opacity:.5}.complaint-hero__shape span{display:block;width:12rem;height:28rem;border:1px solid rgba(255,255,255,.35);border-radius:999px}.complaint-promises{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:0;gap:0;margin-top:-2.4rem;position:relative;z-index:2;background:#fff;border-radius:1.1rem;box-shadow:0 25px 55px -38px rgba(37,12,67,.48)}.complaint-promises article{display:flex;gap:1rem;padding:1.6rem;border-right:1px solid var(--cp-line)}.complaint-promises article:last-child{border:0}.complaint-promises span{display:grid;place-items:center;flex:0 0 2.5rem;height:2.5rem;border-radius:.75rem;color:var(--cp-purple);background:#f2e7f7}.complaint-promises svg{width:1.25rem}.complaint-promises h2{margin:0;font-size:.94rem}.complaint-promises p{margin:.3rem 0 0;color:var(--cp-muted);font-size:.78rem;line-height:1.55}.complaint-form-section{display:grid;grid-template-columns:.78fr 1.22fr;grid-gap:clamp(2.5rem,7vw,6rem);gap:clamp(2.5rem,7vw,6rem);padding-block:clamp(4.5rem,9vw,8rem)}.complaint-form-section__head{align-self:start;position:-webkit-sticky;position:sticky;top:2rem}.complaint-form-section h2,.complaint-help h2,.complaint-process h2{font-size:clamp(2rem,3.4vw,3rem)}.complaint-form-section__head>p:last-child{margin:1.2rem 0 0;color:var(--cp-muted);line-height:1.75}.complaint-form{display:grid;grid-gap:1.15rem;gap:1.15rem;padding:clamp(1.5rem,4vw,3rem);border:1px solid var(--cp-line);border-radius:1.35rem;box-shadow:0 25px 70px -52px rgba(38,11,71,.65)}.complaint-form__split{display:grid;grid-template-columns:1fr 1fr;grid-gap:1rem;gap:1rem}.complaint-form label{display:grid;grid-gap:.45rem;gap:.45rem;color:var(--cp-ink);font-size:.8rem;font-weight:700}.complaint-form em{color:var(--cp-muted);font-size:.7rem;font-weight:500;font-style:normal}.complaint-form input,.complaint-form select,.complaint-form textarea{width:100%;border:1px solid #ded5e6;border-radius:.7rem;padding:.85rem .9rem;color:var(--cp-ink);background:#fff;font:inherit;font-size:.92rem;font-weight:400;transition:border-color .2s,box-shadow .2s}.complaint-form textarea{min-height:7.3rem;resize:vertical}.complaint-form input:focus,.complaint-form select:focus,.complaint-form textarea:focus{outline:0;border-color:var(--cp-purple);box-shadow:0 0 0 4px rgba(119,23,156,.1)}.complaint-submit{display:inline-flex;justify-content:center;align-items:center;gap:.55rem;min-height:3.25rem;margin-top:.3rem;border:0;border-radius:.7rem;color:#fff;background:linear-gradient(120deg,#711995,#a42b9e);box-shadow:0 15px 30px -16px rgba(119,23,156,.7);font:inherit;font-weight:700;cursor:pointer;transition:transform .2s,box-shadow .2s}.complaint-submit:hover{transform:translateY(-2px);box-shadow:0 19px 34px -16px rgba(119,23,156,.85)}.complaint-process{padding-block:clamp(4rem,8vw,6rem);background:#f7f3fa}.complaint-process header{max-width:590px}.complaint-process ol{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:clamp(1.5rem,4vw,4rem);gap:clamp(1.5rem,4vw,4rem);margin:3rem 0 0;padding:0;list-style:none}.complaint-process li{position:relative;padding-top:1.1rem;border-top:1px solid #d8cbe2}.complaint-process li:not(:last-child):after{content:"";position:absolute;top:-1px;right:0;width:1.3rem;border-top:1px solid #9d54b6}.complaint-process li>span{color:#ab3ca8;font-size:.75rem;font-weight:800;letter-spacing:.1em}.complaint-process h3{margin:.9rem 0 .55rem;font-size:1.05rem}.complaint-process li p{margin:0;color:var(--cp-muted);font-size:.87rem;line-height:1.7}.complaint-help{display:flex;align-items:end;justify-content:space-between;gap:2rem;padding-block:clamp(4rem,8vw,6.5rem) 2rem}.complaint-help>div:first-child{max-width:560px}.complaint-help p:not(.complaint-kicker){margin:1rem 0 0;color:var(--cp-muted)}.complaint-help__actions{display:flex;gap:.75rem;flex-wrap:wrap}.complaint-help__actions a{display:inline-flex;align-items:center;gap:.55rem;padding:.85rem 1rem;border:1px solid var(--cp-line);border-radius:.65rem;color:var(--cp-purple);font-size:.86rem;font-weight:700;transition:background .2s,border-color .2s}.complaint-help__actions a:hover{border-color:var(--cp-purple);background:#faf5fc}.complaint-page__footnote{width:min(100% - 3rem,1120px);margin:0 auto clamp(4rem,7vw,6rem);color:var(--cp-muted);font-size:.8rem}.complaint-page__footnote a{color:var(--cp-purple);font-weight:700;text-decoration:underline;text-underline-offset:3px}@media(max-width:760px){.complaint-shell{width:min(100% - 2.5rem,1120px)}.complaint-process ol,.complaint-promises{grid-template-columns:1fr}.complaint-promises{margin-top:0;border-radius:0;box-shadow:none}.complaint-promises article{border-right:0;border-bottom:1px solid var(--cp-line)}.complaint-promises article:last-child{border-bottom:0}.complaint-form-section{grid-template-columns:1fr}.complaint-form-section__head{position:static}.complaint-help{align-items:start;flex-direction:column}.complaint-hero__shape{right:-11rem;opacity:.28}}@media(max-width:520px){.complaint-form__split{grid-template-columns:1fr}.complaint-form{padding:1.3rem;border-radius:1rem}.complaint-hero{padding-top:4.7rem}.complaint-process li:not(:last-child):after{display:none}}@media(prefers-reduced-motion:reduce){.complaint-help__actions a,.complaint-hero__link,.complaint-submit{transition:none}}