A fair review
Every concern is handled respectfully and considered on its individual facts.
Customer care
We are here to put things right.
If something has not met the standard you expected from HopeTex, we want to hear about it. Your feedback helps us investigate, improve and resolve issues fairly.
Make a complaintA clear response
We aim to acknowledge your complaint within one working day and keep you informed.
A constructive outcome
We listen carefully, investigate properly and work with you towards a resolution.
Tell us what happened
A straightforward way to raise your concern.
Share as much detail as you can. Your email application will open with your information ready to send to our customer-care team.
What happens next
A transparent process, from start to finish.
- 01
We acknowledge
We confirm we have received your complaint and let you know who is handling it.
- 02
We investigate
We review the relevant records and speak with the people involved where needed.
- 03
We respond
We explain our findings clearly and set out the action we will take.
Prefer to talk first?
Our support team is ready to listen.
If you would like to discuss an issue before raising a formal complaint, contact us directly.
For general questions, please visit our contact page.