This Refund Policy outlines the conditions under which refunds may be issued for services provided by HopeTex Limited ("Company", "we", "us", or "our"). By purchasing any of our services, you agree to the terms set forth in this policy.
Nature of our services
HopeTex Limited provides professional consulting, document preparation, and filing assistance services. We are not a government authority and do not control government agencies, processing timelines, or approval decisions.
Because our services involve professional time, administrative work, compliance checks, and third-party coordination, refund eligibility depends on the stage of service delivery.
Eligibility for refund
A refund may be considered under the following circumstances:
- Duplicate payment made in error
- Billing error or technical issue
- Cancellation request submitted before any work has commenced
Refund requests must be submitted in writing through our contact form or via email.
Each case is reviewed individually at our sole discretion.
Non-refundable services
Refunds will not be issued under the following circumstances:
- Work has already commenced
- Documents have been prepared or drafted
- Applications have been submitted to a government authority
- Compliance review has been completed
- The delay is caused by a government authority (Companies House, HMRC, etc.)
- The client provides incorrect, incomplete, or misleading information
Professional service fees become non-refundable once processing has begun.
Government and third-party fees
Government filing fees, statutory charges, and third-party processing costs are strictly non-refundable once submitted or paid.
These include, but are not limited to:
- Companies House fees (UK LTD registration, confirmation statements, amendments)
- HMRC application or processing fees (VAT, PAYE, etc.)
- Statutory filing fees for annual accounts and other returns
- Third-party verification and processing fees
- Registered office and address service fees, where applicable
These payments are made directly to government authorities or external regulatory bodies and are outside our control. As such, they cannot be refunded under any circumstances once processing has begun.
Rejected applications
Approval decisions are made solely by the relevant government authorities.
If an application is rejected:
- Government fees remain non-refundable
- Service fees may be partially refundable only if no corrective re-submission is possible
- We may offer re-submission assistance at no additional professional cost (excluding government fees), where applicable
We do not guarantee approval outcomes.
Client responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Submitting required documents in a timely manner
- Reviewing submitted details before filing
Errors caused by inaccurate or incomplete client information are not grounds for refund.
Processing times disclaimer
All processing times displayed on our website are estimates.
We are not responsible for delays caused by:
- Government agencies
- Regulatory reviews
- Banking institutions
- Verification requirements
- External third-party providers
Delays do not constitute valid grounds for refund.
Refund request procedure
To request a refund, you must:
- Submit a written request via our website contact form or email
- Include your order number and service details
- Clearly state the reason for your request
Refund requests must be made within 7 days of purchase and before work has commenced.
Refund processing time
If a refund is approved:
- Refunds will be processed within 7 to 14 business days
- Refunds will be issued to the original payment method
- Transaction fees charged by payment processors may be deducted
Chargebacks and payment disputes
Initiating a chargeback without first contacting us may result in:
- Immediate suspension of services
- Termination of service agreement
- Legal action to recover funds and associated fees
We reserve the right to dispute unauthorised or fraudulent chargebacks.
Policy updates
We reserve the right to modify this Refund Policy at any time. Updated versions will be published on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
For information about how we collect, use, and protect your personal data, please review our Privacy Policy.
Contact us
If you have any questions regarding this Refund Policy, please contact us through our website contact form. Alternatively, you may reach us at:
Email: support@hopetex.co.uk
Registered office address:
HopeTex Limited
85 Dunstall Hill, Wolverhampton WV6 0SR, United Kingdom
Company number: 14684061