HopeTex Limited ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
For the purposes of applicable data protection laws, including the UK GDPR and EU GDPR, HopeTex Limited is the Data Controller of your personal data.
Information we collect
We collect different types of information to provide and improve our services. The information we collect depends on how you interact with our website and services. This may include personal information you voluntarily provide as well as technical data collected automatically.
Personal information
Personal information refers to data that can identify or contact an individual. We collect such information lawfully and in accordance with the Data Protection Act 2018 and GDPR regulations. Your name and email address are examples of personal data we may collect.
This data is obtained through various means, including inquiry forms, incorporation applications, and account creation on our website portal for purchasing products and services. We strive to request only necessary information and ensure its security, accuracy, and currency through our secure servers with the latest security systems.
Personal information we may collect includes, but is not limited to:
- First and last name
- Gender
- Date of birth
- Email address
- Telephone number
- Residential or business address
- Billing and credit/debit card information
- Professional information (occupation, position)
Non-personal information
We may also collect certain non-identifiable technical information automatically when you visit our website. This information helps us understand user behaviour and improve website performance. Such data may include:
- IP address
- Browser type
- Device type
- Operating system
- Website usage data
- Cookies and tracking data
How we collect your data
We collect personal data through direct interactions with you and through automated technologies. Information is collected when you voluntarily provide it or when you use our website and services. This may occur when you are:
- Registering on our website
- Purchasing or requesting services
- Submitting contact forms
- Communicating via email, phone, or WhatsApp
- Providing billing details
Legal basis for processing
Under applicable data protection laws, including GDPR, we are required to identify the legal grounds on which we process your personal data. Depending on the circumstances, we rely on one or more of the following legal bases:
- Consent - when you voluntarily provide information or agree to marketing communications
- Contractual necessity - when processing is required to fulfil a service agreement
- Legal obligation - when we must comply with regulatory or statutory requirements (for example, AML compliance)
- Legitimate interests - when processing is necessary for business operations, provided it does not override your rights
How we use your information
We use the information collected to provide, manage, and improve our services. Processing is carried out in a lawful and transparent manner. Your information may be used to:
- Provide business registration and compliance services
- Process payments
- Communicate service updates and confirmations
- Fulfil contractual obligations
- Comply with legal obligations and regulatory requirements
- Improve website functionality and user experience
For more information about how our services are governed, please review our Terms & Conditions.
Data security
We prioritise the security of your information and have implemented physical, technical, and managerial procedures to prevent unauthorised access or disclosure.
Links to other websites and third parties
Our website may contain links to external sites. Once you leave our site, we no longer have control over your information, and you should review the privacy policies of those external sites.
Retention of data
We retain personal data only as long as necessary for providing services and complying with legal obligations. Usage data may be retained for internal analysis and security purposes.
Transfer of data
Your information may be transferred to and maintained on computers outside your jurisdiction to fulfil services you have selected. We ensure secure data treatment and adherence to GDPR requirements during any transfer.
Disclosure of data
Under certain circumstances, we may disclose personal data in response to legal requirements or to protect our rights, property, or the safety of users and the public.
Your data protection rights
You have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Lodge a complaint with a supervisory authority
Data usage and service providers
We treat personal data as confidential, only sharing it with your consent or as legally required. Third-party service providers have access to personal data only for service-related purposes and must adhere to this policy and data protection laws.
Analytics
Third-party services, such as Google Analytics, may be used to monitor and analyse user behaviour on our website for optimisation and improvement.
Analytics and remarketing
We use remarketing services to advertise on third-party websites based on users' past visits to our site. Users can opt out of this through their browser settings.
Online payments
Third-party payment processors handle online payments, and we do not store payment card details. These processors comply with PCI-DSS standards for secure payment handling. For details regarding eligibility and processing of refunds, please review our Refund Policy.
Change of ownership and control
Business changes involving divisions may lead to the transfer of user data. Users will be given the choice to have their data deleted or withheld in such cases.
Changes to this policy
We may update this privacy policy periodically. Users are encouraged to check for changes. By using our services, you consent to the collection, use, and disclosure of your personal information in line with this policy.
Contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or require further clarification regarding how we handle your personal information, please do not hesitate to contact us through our website contact form. Alternatively, you may reach us directly using the details below:
Email: support@hopetex.co.uk
Registered office address:
HopeTex Limited
85 Dunstall Hill, Wolverhampton WV6 0SR, United Kingdom
Company number: 14684061